Training new employees of individual contributor level and training senior employees and managers can be two different situations altogether. Senior employees, many consisting of managers, come into training with a whole lot of experience and many of them perceive training as a interruption to their work. On the other hand, there are some learners who have the basic knowledge and they now expect to learn something new and enriching thereby increasing their expectation towards a training. This program enhances a trainers ability to manage and deal with high level and experienced learners during a training day ensuring both the trainers and trainees walk out winners.

Program Objectives

At this program’s conclusion, participants should be able to:

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Course Outline

Module 1: Difficult Participants

5 Types of difficult participants:

The Quiet

The Aggressive

The Argumentative

The Super-Talker

The Distracted

Module 2: Handling seniors and managers

Tapping on current knowledge and skills

“Trainees as Trainers” concept – Getting people to feel important

Affirmation in training

Benchmarking with best practices to win hearts

Module 3: Facilitation Skills

Facilitating vs Training: Spot the Difference

The art of asking questions

The role of intellectual stimuli

Pointing learners to a desired direction: Creating a willing learner

Use of Case studies: No Right & Wrong answers

Module 4: Managing Questions

Preparation of FAQs

Eliminating questions training delivery: Reducing ambiguity

Taking the “middle road”

Using 3rd party sources to strengthen answers

Delivery Practice Session

Individual Presentations by Attendees

Comprehensive Evaluation by Trainer

Duration: 2 Days (16 Hours)

Target Audience: Executive Level Trainers

Training Methodology: Interactive Lecture, Amplified Demonstrations, Relevant Videos, Individual Presentations & Comprehensive Evaluations & Personal Coaching.