SPEAKRIGHT TRAINER – PRO
Overview
Training new employees of individual contributor level and training senior employees and managers can be two different situations altogether. Senior employees, many consisting of managers, come into training with a whole lot of experience and many of them perceive training as a interruption to their work. On the other hand, there are some learners who have the basic knowledge and they now expect to learn something new and enriching thereby increasing their expectation towards a training. This program enhances a trainers ability to manage and deal with high level and experienced learners during a training day ensuring both the trainers and trainees walk out winners.
Program Objectives
At this program’s conclusion, participants should be able to:
- Learn to deal with difficult participants
- Master the art of dealing with senior learners and managers
- Develop the high level facilitation skills
- Manage questions with professionalism and ease
Course Outline
Module 1: Difficult Participants
5 Types of difficult participants:
The Quiet
The Aggressive
The Argumentative
The Super-Talker
The Distracted
Module 2: Handling seniors and managers
Tapping on current knowledge and skills
“Trainees as Trainers” concept – Getting people to feel important
Affirmation in training
Benchmarking with best practices to win hearts
Module 3: Facilitation Skills
Facilitating vs Training: Spot the Difference
The art of asking questions
The role of intellectual stimuli
Pointing learners to a desired direction: Creating a willing learner
Use of Case studies: No Right & Wrong answers
Module 4: Managing Questions
Preparation of FAQs
Eliminating questions training delivery: Reducing ambiguity
Taking the “middle road”
Using 3rd party sources to strengthen answers
Delivery Practice Session
Individual Presentations by Attendees
Comprehensive Evaluation by Trainer
Duration: 2 Days (16 Hours)
Target Audience: Executive Level Trainers
Training Methodology: Interactive Lecture, Amplified Demonstrations, Relevant Videos, Individual Presentations & Comprehensive Evaluations & Personal Coaching.
